what does it mean when hp printer driver is unavailable

If you will work with me I will be here to help until the issue is resolved. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. Is there any additional steps I can take to try and restore connectivity to the printer? I'm concerned that these problems may be related. This support page says there should be a ' The printer that I want isn't listed' button,Īnd that matches with my recollection from last time, but it's gone. The 'Not finding what you're looking for?' button just takes me to a Microsoft support page for connecting Bluetooth devices, which However, this manual adding seems to have been removed.

The last time I fixed this problem for them, I had to manually add the printer, the network discovery feature wasn't working. I have uninstalled and re-installed the drivers several times, through Windows and through HP, and I updated to the most recent version of Windows, but it still has the same problem every time. Word, it says that it can't connect to the printer. If I try to print something with Microsoft

But you can see there in the status that it says 'Driver is unavailable'. I can ping it from a terminal on the computer, so it seems like it's visible on the network just fine. I don't think that should matter, but just want to be clear. They can still print from their iPhone, so I know the printer and network are in good shape.Īlso, I am far away from them, so I was assisting over screen sharing. I'm doing tech support for a friend, I'm trying to help them fix their printer which suddenly went offline.

What does it mean when hp printer driver is unavailable